STRATHBURN HOTEL DATA PRIVACY

 

Strathburn Hotel ("We") are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

 

1. CONSENT

 

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. This Personal Data Protection Policy forms part of the terms and conditions that govern our services. By accepting these terms and conditions, you expressly accept the provisions of this Policy.

 

2. PROTECTING YOUR PERSONAL DATA

 

  • Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.

  • Legitimacy: We will collect and process your personal data only for the purposes described in this Policy.

  • Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.

  • Storage: We will hold your personal data for the period necessary for the purposes detailed above or in accordance with the law.

  • Confidentiality and security: We will ensure reasonable technical and organisational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorised use, disclosure or access.

  • Data sharing: We will not share Guests’ personal data with any third parties.

 

3. SCOPE OF POLICY

 

This Policy applies to all data processing within Strathburn Hotel. Strathburn Hotel is the data controller. This means we decide how your personal data is processed and for what purposes. For all data matters contact our Data Protection Officer on 01467 624422

 

4. WHAT PERSONAL DATA IS COLLECTED?

 

It will be necessary to ask you for information about you and/or members of your family, such as:

 

  • Contact details (for example, last name, first name, telephone number, email)

  • Personal information (for example, home address, dietary requirements)

  • Information relating to your children (for example, first name, age)

  • Your credit card number (for transaction and reservation purposes)

  • Medical history For Room Twentyone appointments

 

The information collected in relation to persons under 18 years of age is limited to their name and age, which can only be supplied to us by an adult.

 

5. WHEN IS YOUR PERSONAL DATA COLLECTED?

 

Personal data will be collected for a variety of purposes, including:

 

  • Hotel and Room Twentyone bookings:

    • Booking a room

    • Checking-in and paying

    • Eating/drinking at the hotel

    • Requests, complaints and/or disputes

    • Room Twentyone client forms

  • Transmission of information from third parties:

    • Tour operators and travel agencies

  • Internet activities:

    • Connection to Strathburn Hotel website

 

6. FOR WHAT PURPOSES?

 

We collect your personal data for the purposes of:

 

  • Meeting our obligations to our customers.

  • Managing the reservation of rooms and accommodation requests:

    • Creation and storage of legal documents in compliance with accounting standards.

  • Managing your stay/visit to the Hotel

  • Conforming to legislation (for example, storing of accounting documents).

 

7. SHARING PERSONAL DATA

 

We may share your personal data and give access to authorised personnel from Strathburn Hotel, including:

 

  • Hotel and Room Twentyone staff

  • Accounts/HR department

  • Medical services if applicable

  • Local authorities: We may also be obliged to send your information to local authorities if this is required by law.

 

8. DATA SECURITY

 

Strathburn Hotel takes appropriate technical and organisational measures, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorised access or disclosure. We have technical measures (such as firewalls) and organisational measures (user ID/password system, physical protection etc.) When you submit credit card data when making a reservation, encryption technology is used to guarantee a secure transaction.

 

9. STORAGE OF DATA

 

We retain your personal data for the purposes detailed above or in accordance with the provisions of applicable law.

 

10. UPDATES

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

11. QUESTIONS AND CONTACTS

 

Questions, comments and requests regarding this privacy policy should be addressed to info@strathburnhotel.com.

If this does not resolve your query to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113.